5 Communication Tips for Massage Therapy Businesses

Starting a massage business is a daunting and overwhelming task. You need to consider what type of massage tables you should purchase, what types of equipment and supplies are ideal for your practice, how to register your business, and whether or not you should hire team members from the get-go. Figuring out the answers to these concerns can be a lot to handle given the limited resources that a massage therapist has access to. This results in many therapists quitting their business operations. If you want to become successful, you need to follow these communication tips on how to start a massage business

1. Online Scheduling 

The convenience of scheduling online can assist you in filling up your books and reduces the number of no-shows and last-minute cancellations. Many online scheduling platforms take account of the capability to send out a text or email reminder to customers, drastically reducing lost income because of forgotten appointments. Online scheduling is also a good way of setting clear limitations by having the penalties for no-shows or last-minute cancellations clearly stated in the text or email reminders. 

2. Treat a Focused Type of Customer

Focus on targeting a specific type of customer and then creating marketing messages and marketing material to target them. This means creating social media accounts and making sure they are separate from your personal account. It also means taking advantage of programs, retail products, coaching, and education available to massage therapists today. When you focus on a particular type of patient care, your attention and presence will be totally focused on the well-being of your patients and you will quickly learn to specialize in the type of massage you do and how you market yourself. 

3. Ask to Schedule

The most vital thing as a starting therapist is to ask your client to schedule a follow-up massage session prior to leaving your place of business. Some massage therapists are shy to ask the customer to reschedule; however, your customers will not always offer if you do not ask. If you are able to do this, it will make a big difference in your practice, leading to regular bookings. 

4. Communicate with Them

Many massage therapists need to work on their communication skills. A lot of therapists spend many hours practicing their communication techniques, yet they find it hard to retain customers as their communication skills are still lacking. Ensure to carry out a detailed analysis of your communication efforts and check on the client’s comfort during the session. Skipping basic courtesies like these will cost you repeat customers. 

5. Make the Most of Your Time

To retain your customers, you must perfect your thirty-minute or short-form massage delivery. Once you master giving a good massage within a limited timeframe, you will begin to understand how to efficiently meet your customer’s needs and make value for both you and your customer. This is all about honing your talents, skills and getting to know the human body better. 

Operating a successful massage business requires more than just skill and expertise in this field. You need to be competent in the different areas of client and business communication.  Follow these steps, and you’ll be on your way to turning your massage t therapy dreams into a reality.  

Be the first to comment on "5 Communication Tips for Massage Therapy Businesses"

Leave a comment