What Is A Toll Free Number And Its Benefits

A toll free number is a telephone number that’s comprised of unique three-digit codes at the beginning. This is typically utilized by businesses to enable customers to access their representatives. It can also be used to contact individuals who are out of town or the country without having to pay for a long-distance fee.

When you dial this number from a landline, you won’t be charged a penny. However, calls made from mobile phones will depend on the caller’s plan. You can contact the number if you took the unlimited calling package from your carrier. If you’re a prepaid user, however, you have to pay for the minutes you spend on the phone.

Most toll free codes begin with an 800 number. Nonetheless, you can also find ones that start with 888, 877, 855, and 833, among others.

Your business should take advantage of this communication line. Here are the benefits of a toll free number for your enterprise:

1. Improves Customer Relationship

You may have tried purchasing something that doesn’t function as it should, and when you call the company, you have to wait several minutes before someone picks up. Moreover, you end up being placed on hold for another few minutes, which can really add to the frustration you feel about the company.

A toll free code allows your customers to reach you directly at any time, and they can have their inquiries or complaints addressed as quickly as possible. With this, you show that you care about your clients and that you want to maintain your relationship with them.

Customers are literally the lifeblood of any business. You must satisfy their needs so that they’ll buy your merchandise and continue to support your enterprise.

Aside from making you business more accessible to your clients, these are other ways a toll free number can improve your relationship with them:

  • Transparency – You must gain your customers’ trust so that they’ll be loyal to your brand, and even refer you to their friends. One way to achieve this is to be transparent about your business dealings by being clear about contracts and creating comprehensive invoices.
  • Excellence – Going above and beyond may cost your time and money for now. However, you should think of the process as an investment because you’ll be reaping the benefits when people see the quality of your work.
  • Open-mindedness – Because your customers can course their complaints through your toll free number, you should make sure to listen to their feedback and develop your products and services accordingly. Being open to criticism shows that you value their input since you want them to enjoy the stuff they buy from your store.

2. Strengthens Your Branding

Another benefit of having a toll free number is that you establish your reputation as a brand. You show that you are serious about your company and serving your customers.

A lot of people think that large corporations are the only ones who can avail of a toll free code. However, small businesses can also take advantage of this technology.

3. Boosts Your Credibility

On top of strengthening your brand, you also boost your clients’ perception of your credibility. Similar to a website, a toll free number can reinforce the fact that you are serious about providing quality products and services to customers.

Establishing your credibility is crucial, especially if your company is in its early stages. Most consumers are apprehensive about trying new brands, but if they see that you run a legitimate business with your toll free number, you increase the chance of them patronizing your merchandise.

4. You Get To Enjoy Its Accessibility

Aside from its benefits to customers, you can also enjoy the accessibility of a toll free code. If you decide to move to a bigger office, you don’t have to worry about losing calls and having to migrate your toll free lines since there’s a special protocol for your account.

When your customer dials the number, their request is received by the service switch point (SSP) of the telephone network, which recognizes it as toll free because of the first digits in the code. Then, the service control point (SCP) routes the call to your device so that you can answer the inquiry of your client regardless of your location.

5. Supplements Your Marketing Efforts

You can also get the most out of your marketing efforts through your toll free account by creating extensions so that you’ll know which channel was responsible for a particular conversion. You can have specific digits for print and website for better tracking of your promotional campaigns.


A toll free number can help your business by improving your relationships with customers. With this code, you can also boost your branding and credibility, as well as supplement your marketing efforts. Moreover, you aren’t limited to a particular location because your account can be accessed wherever you are.

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