Ringless Voicemail Drops FAQ

If you’re trying to get in front of customers in a new way, ringless voicemail drops are a great option. Rather than need to connect to a live call in order to deliver your message, a ringless voicemail drop delivers a voicemail directly to a customer without their phone ever ringing. Ringless voicemails are more personal than an email or text message, and are also far less time-consuming than a traditional phone call. If you’re interested in learning more about free ringless voicemail, here are several frequently asked questions and their answers.

Are ringless voicemail drops legal?

One of the most common questions surrounding ringless voicemail drops is whether or not they break any guidelines when it comes to communication and marketing laws. While it’s true that some robocalls are not legal and may break guidelines set forth by the Telephone Consumer Protections Act, it’s unfair to try and claim that all automated voice calls should be excluded because of the TCPA. In actuality, there are a myriad of uses and reasons why a ringless voicemail drop is perfectly TCPA compliant. For example, emergency messaging, debt collection, charitable causes, and non-profit work all constitute as calls that can qualify as TCPA exempt. The same can be said of marketing calls with permission and to businesses, as well as other commercial messages, as long as the caller has consented to these kinds of communications.

How can I create a voicemail drop?

Creating a ringless voicemail drop is a relatively simple task, thanks to providers such as Stratics Networks. First, you must determine what kind of message you want to convey to your customers or constituents. From there, you’ll need to write and create an audio recording of the message you want to leave on your customers’ phones. You can record the message using your own audio equipment or even call in and record the message like you would when leaving a traditional voicemail. After you are satisfied with your audio recording, all you need to do is schedule a time to send the voicemail drop and upload a target list of customers.

How do voicemail drops interface with Do Not Call lists?

Not all states have Do Not Call (DNC) lists; however, if you operate a business that interfaces with customers who live in DNC states, it’s vital that you follow appropriate protocol when interacting with those customers. When you’re using ringless voicemail drops, you are liable if you do not follow proper regulations. If you want to avoid expensive fines, make sure that you are accessing and referencing your state’s DNC registry as you build your target lists of customers. This will help you stay compliant and avoid any easily avoidable legal fees.

Can voicemail drops integrate with my API?

Depending on the ringless voicemail drop provider you have decided on, you’ll definitely be able to integrate with existing APIs and programs for a much more robust experience. Stratics Networks, for example, offers powerful API integration whether you’re working on building a mobile app or want to add ringless voicemail functionality to an existing software platform you use for other marketing purposes. Reach out to your ringless voicemail drop provider for more information on how you can partner with them to use API integration to your advantage.
While the above list is by no means exhaustive, it does provide some cursory perspective on ringless voicemail drops. Some of the most commonly asked questions by companies interested in using this technology is how exactly it works and whether or not it’s legal. At the same time, it’s important to note that your compliance is up to you, so it’s never a bad idea to reach out to a qualified telecommunications attorney if you want an independent third party to audit your practices to ensure they are following regulations.

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