Despite having fulfilled all verification steps, the casino provided vague responses and no clear timeline for the release of funds. However, due to a lack of response from her, the complaint was ultimately rejected. The Complaints Team informed her that if the deposit was not credited, she should contact her payment provider for further investigation, which could take about a month.
User reviews of Duxcasino
Because of these complaints, we’ve given this casino 1,515 black points in total, out of which 1,515 come from related casinos. We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
Discuss anything related to Duxcasino with other players, share your opinion, or get answers to your questions. The player has deposited money into their account, but the funds seem to be lost. The player confirmed the issue was resolved and his winnings were received. A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before.
Payment methods
In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn’t had any complaints). This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors. Duxcasino scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety.
Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Duxcasino, your account, withdrawals, or anything else. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Duxcasino to be somewhat unfair.
Is Duxcasino fair and safe? Safety Index explained
We rejected the complaint because the player didn’t respond to our messages and questions. The issue was resolved as the player confirmed receipt of the payment. The Complaints Team had encouraged adherence to casino rules to avoid future issues. She repeatedly received the same response from the casino, stating that an investigation was ongoing.
When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. When reviewing online casinos, we collect information about their customer support and language options.
Player’s account has been closed with confiscated funds.
Our database has a total of 25 user reviews of Duxcasino, giving it a Great User feedback rating. Based duxcasino upon our estimates and collected information, we consider Duxcasino a very big online casino. In our review of Duxcasino, we thoroughly read and reviewed the Terms and Conditions of Duxcasino.
Player’s account has been closed and withdrawal delayed.
- We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it.
- The options available at Duxcasino can be seen in the table below.
- She repeatedly received the same response from the casino, stating that an investigation was ongoing.
- We rejected the complaint because the player didn’t respond to our messages and questions.
- However, due to a lack of response from her, the complaint was ultimately rejected.
The player from Ireland faced significant delays in withdrawing money from DuxCasino, despite having provided all requested documents since mid-December. The issue was escalated to the Complaints Team, who intervened with the casino on his behalf. The player from Ireland had undergone multiple verification processes, providing various documents for identity confirmation. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Duxcasino. According to our tests and collected information, Duxcasino has a good customer support.
The issue was successfully resolved, the player received his winnings, and we closed the complaint. The player also claimed that Duxcasino had violated its own terms regarding the deposit limit for German players, an issue the casino did not address. The player provided evidence of his self-exclusion from the N1 group casinos, but Duxcasino stated they found no prior request for self-exclusion due to gambling addiction. After reviewing the evidence provided by the casino, it was concluded that the player’s gameplay involved techniques that granted an unfair advantage, leading to the complaint being deemed unjustified. The casino stated that the player had violated site rules regarding illegal strategies and refused to pay the remaining 855 euros in the account.
- The complaint was marked as resolved, and the player expressed gratitude for the assistance received.
- In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
- In our review of Duxcasino, we thoroughly read and reviewed the Terms and Conditions of Duxcasino.
- A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
- The player also claimed that Duxcasino had violated its own terms regarding the deposit limit for German players, an issue the casino did not address.
We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers.
The complaint was marked as resolved, and the player expressed gratitude for the assistance received. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Online casinos frequently impose limitations on the amounts players can win or withdraw.
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