In this 21st century, almost every person has their personal phone numbers. If you are thinking of starting a business, you might think of using your personal number for your business until the time when your business is well established. Since people can reach you through your personal number, then you may find buying a second number to be used for business matters as a complicated move.
Maybe you might be thinking that there are more expenses associated with having a second number for business matters. Chances are that, you might be thinking that you must have a second phone to enable you to have a second number for your business matters only. But with a calling app, you can have your personal number and your business number all in one phone, so you don’t have to stress yourself busing a second mobile phone.
There are downsides associated with using your personal number for business matters which we have compiled in our article below.
1. Using your personal phone number for business matters will be compromising your privacy
Phone numbers are private pieces of information. What am I trying to say? Your personal number is registered under your name and it contains all your private and personal information such as your real names and to some extent your ID number and any other personal information that you have used to register your personal number. By using your personal number for business matters, you will be raising the chances of your personal life blending together with your work. This means that you will experience distractions from calls made by your clients every minute. Having two lines offers you an extra layer of security.
2. Employee-customer interaction might become uncontrollable
Let us take an example that you are a business owner who has employed several employees. If you allow them to use their personal numbers when handling clients, some areas of your business might be difficult to control. For your business progress, it is crucial to keep track of all business activities within your enterprise. Areas such as sales and customer service must be considered crucial for any business progress. When you allow your employees to use their personal numbers, you might not be able to know how frequently and when your staffs engage your customers, how they handle discussions and which problems they fail to provide solutions to your customers. In fact, this will give them an opportunity to even sell goods and services at a higher price than the required price and pocket the difference. Also, your employees might decide to make deals directly with your customers without your consent thus becoming your competitor within your business. To avoid all this menace, it is good to have a separate phone number for all your business matters.
3. Using a personal phone number for your business matters makes it difficult to change to a different number especially after your business has been established
At this point, you will find yourself in a crossroad. The choices that you will be faced with are either you change your personal phone number and make all your friends and relatives know that or change your business number and let all your clients and employees know that you have switched your phone number. All these options are not easy to take therefore, to ease yourself from this hectic situation, you need to get a separate line and get things working smoothly.
4. You will experience difficulties in making decisions especially when you begin to employ more staff
When you employ a new staff to your business, you will be forced to either buy a new line or work with that employee without them taking calls on behalf of your business. Again, if the new employee has to make calls on behalf of the business, then they will have to either borrow your phone and make customer calls or use their personal phones to make calls.A business that allows everyone to use their personal phone numbers for business matters tend to be difficult for a business owner to ascertain that everyone is doing their job well. Here, it will be difficult to tell whether your employees are ignoring calls from your customers or they are even not being responsive enough to your customers. For this reason, therefore, we recommend that you buy a separate phone number for business matters.