Do you need security in your place of business? There are many benefits of hiring security guards. However, you need to know how to get the most out of your hires. Here are some of the things you need to think about before you agree to hire a security team.
1. Be Clear About What You Want
What exactly are you looking to get out of the security guard services? Do you need somebody to monitor guests that come into your property? Are you looking for a night guard to protect against theft and robberies? Do you need security to maintain order?
Make it clear to the company you’re talking with why you want a security guard in the first place. The company will be able to provide you with the guards that have the experience you need. Don’t assume that any security guard can take care of the role that is required.
2. Establish Your Protocols
You must have established protocols in place for security guards. How should they address guests? Should they focus on de-escalation first before things get out of hand? What rules do they need to follow?
You should take the time to set up protocols about how they should act on the job and what you require of them based on different circumstances. When you don’t have protocols in place, you can’t expect the security guards to take the right kind of action.
3. Provide Training
When you look for security guard services, you’re already dealing with trained professionals if you’re working with a good company. But you have to provide your own training as well. This rationale is because the protocols you have in place will be different from the ones established by the security company.
It’s not enough to establish protocols and explain standard practices. Security guards need to have basic foundational training on the expectations of them. It’s one thing to tell them what to do. It’s an entirely different thing to show them the right way.
4. Communicate with Security Guards
There are many different situations the security guards will face. They will not know what to do in every case. That’s why you must open the line of communication for the security guards.
Allow them to ask questions, submit feedback, and make suggestions. Don’t assume that they’ll always know what to do. It takes time for them to learn how to deal with different situations and adapt to the protocols that you’ve set for your place of business.
5. Replace the Guards Quickly
If you feel like the security guards you’ve hired did not perform up to expectations or were not professional, you want to ask for replacements quickly. You want to hire security guards that take their job seriously and are willing to meet the highest standards. Use your gut feeling to make your final decisions.
Many guards will be willing to take their place and meet your standards. You hired a company to help protect your business and maintain order. It would help if you were getting the performance you expected when you first started talking with the security company.
These are just some of the things you’ll need and want to do to get the most out of hiring security guards. The quality of the security guards will also depend on the quality of the security company. If you’re dealing with poor performance, then you should start talking to other companies that put in the effort to find professional security guards and give them the proper training.