If you are in the utility industry, then you must attest that it is a very complex business, particularly when you have to do with software solutions. Utility providers are also experiencing complicate rates structures when dealing with in-house and regulatory entities. This is because providers are tasked to provide technology that will meet the billing, payments, customer information and electronic delinquency management needs, additionally; they must meet work orders as well as field reviews.
However, although the industry itself is complicated, defining the appropriate utility billing software should be simple. Simple to find the right solution personalized for the utility industry and simple to transition.
First, you need to note that as a utility, your billing must be exceptional and so the software package must be able to address these exceptional needs. From meter reading, to invoice gathering and payment processing, utility billing software will give you everything you need to monitor and manage your whole billing process.
While finding the new utility billing software can be a complicated task. This guide is meant to help you understand the reasons why you should choose cloud-based utility billing software over old, in-house hosted solutions.
- Saves time
It is said “time is money and don’t waste it” and this is why you should choose cloud-based utility billing software since it can be instigated faster when compared to the on-premise solutions.
Faster instigation means you are operational in just a fraction of your time, realizing the benefits of your new cloud-based utility solution. You also enjoy the availability of data in real time on various gadgets in whatever location you are situated. When a client remits their payment online, the system detects that payment thus making it easier for office staffs to know immediately. This helps to reduce needless field inspections, meter shut-offs, late fees and more.
- Enhanced security
Cloud-based utility software operates on many servers that are distributed across a wide geographical area thus making it hard for customer’s data to get lost. Think of a situation where an office is razed down with fire or any other disaster where the organization operates on an on-site solution, all the data will be affected whereas, with a cloud-based utility billing solution in place, everything is secure and can be accessed in a real-time basis.
- Current updates and new releases.
With cloud-based utility billing software, you always have the most up to date version of the software. All the updates are done in the background.You don’t have to cough out extra for software upgrades, and you don’t have to be concerned if the current upgrade is compatible with your computer’s operating system. The updates are applied automatically without having to download or install them thus allowing you to enjoy the benefits of the latest software version.
- Cost benefits
Another reason to choose cloud-based utility billing software is that the upfront investment cost is smaller than you can incur when implementing on-premise solutions. This makes it an incredible solution for organizations since it means less total risk while putting in place a new solution. In fact with cloud-based utility billing software, you don’t need hardware investments thus reducing the upfront and functioning costs.
- Cloud-based utility billing software makes you never to get concerned about losing your data in case your computer crashes.
Are you planning to buy a new computer? Has your computer crashed? You don’t have to worry about either of the problems here! With cloud-based utility billing solution, you can access all your data when you buy a new computer or when you want to access them on another computer.
- Creation design
Cloud-based billing software can be easily personalized to meet the meticulous needs of your utility billing company. The personalized software keeps workflows lightweight by hiding needless functionality, helping raise workforce productivity.
- No equipment and machine is required during implementation of cloud-based utility billing solution
What an incredible solution! Here you just need a computer and an Internet connection. Another good thing is that a cloud-based utility billing program works well on a Mac or PC, even tablets.
Cloud-based utility billing solution, allows you to work from any location therefore if you have a kid to take care of, you don’t have to worry about how you will make it to your place of work, just get a computer, tablet or Mac and an Internet connection and you are good to go!